Personal data processing policy

1Data controller

Company

PROVISION TIME S.A.S.

Tax ID (NIT)

900.614.447-9

Domicile

Barranquilla, Colombia

Address

Calle 85 # 41D-31, Bl. 9, Ap. 101, Conjunto Ciudad del Sol II, Barranquilla, Atlántico, Colombia

Email

contacto@provisiontime.com

Phone

+57 301 427 9417

Website

www.provisiontime.com

2Scope

This policy applies to the data we receive through this site and to our databases of contacts, clients, universities, partners, professionals interested in the network, and suppliers.

Data processed inside each application (accounts, identity verification, jobs, payments, recordings) is governed by that application's policy, which you accept when you sign up. For example: the Poll with AI policy and the ORViTIA policy.

3Data we process

4Cookies and measurement

This site only uses measurement cookies, and only if you accept them in the notice shown on your first visit. If you decline, or if your browser has Do Not Track or Global Privacy Control turned on, Google Analytics is not loaded and no measurement cookie is set.

Tool

Google Analytics 4, by Google LLC (United States).

Purpose

Knowing how many people visit the site, from which country or approximate city, on what kind of device, which pages they view and whether they use the contact buttons or the links to our applications.

What we don't do

We don't use this data for advertising, we don't turn on Google signals for ads and we don't send Google names, emails, phone numbers or the content of your messages.

Cookies

_ga and _ga_* (random browser identifier), lasting up to 2 years.

Retention

Google keeps usage data for the period set in the property (currently 2 months).

Your choice

It is remembered in your browser for 12 months. You can change it at any time under “Cookie preferences” at the bottom of every page.

5What we use it for

• Answering your questions, requests and claims.
• Assessing and managing your participation as a professional or partner, and telling you about work opportunities in our applications.
• Preparing proposals; signing, performing and following up on contracts; invoicing and paying.
• Sending you information about our applications and services, only if you authorize it. You can ask us to stop at any time.
• Meeting legal, accounting and tax obligations, and responding to requests from authorities.
• Protecting the security of the site and our systems, and preventing fraud.
• Measuring use of the site to improve it, only if you accept measurement cookies.

We do not use your data for other purposes without telling you and, where the law requires it, asking for your authorization.

6Your authorization

We process your data with your prior, express and informed authorization. You can give it in writing, orally or through unequivocal conduct; for example, when you write to us and send your data so we can answer. We keep proof of the authorization.

The law does not require authorization when the information is requested by a public entity performing its duties, for public data, in medical or health emergencies, for historical, statistical or scientific purposes authorized by law, or for civil registry data.

7Sensitive data and minors

Through this site we do not request sensitive data (for example health, ethnic origin, political opinions, beliefs or biometric data) or data about children or adolescents. If we ever ask for it for a specific purpose, we will tell you that answering is optional and what we will use it for.

If we receive data of this kind without having asked for it, we delete it.

8Who we share it with

We do not sell or rent personal data. It is shared only with providers that process it on our behalf, under our instructions and with a duty of confidentiality, and with authorities when the law requires it.

Google LLC

Hosting of this site (Firebase Hosting) and, if you accept it, usage measurement (Google Analytics).

Zoho Corporation

Company email.

WhatsApp (Meta Platforms)

Messages you choose to send us on WhatsApp; that service has its own privacy policy.

These providers may process data outside Colombia, for example in the United States. Those transfers are made under contracts that require security and confidentiality measures, as the law provides.

9Security

• The site is served only over an encrypted connection (HTTPS), with a browser security policy that only allows programs from the site itself and, if you accept measurement, from Google Analytics.
• Company email uses domain authentication (SPF and DKIM) and encrypted connections.
• Only the people in the company who need the information for the purposes of this policy can access it.

10Retention and database validity

We keep data for as long as our relationship with you lasts, plus any additional time required by accounting, tax and commercial rules or needed to handle claims. After that we delete or anonymize it.

Our databases remain in force for as long as the company carries out its corporate purpose and they are needed for the purposes described.

11Your rights

As the data subject, you have the right to:

12How to exercise your rights

You can do it yourself, through your representative or attorney, or through your successors. Write to contacto@provisiontime.com with your name, your ID document, what you are requesting and the email or address where you want the answer. If you act on behalf of someone else, attach the document that proves it.

Inquiries (accessing your data)

1. We receive your inquiry and verify your identity.
2. We answer within 10 business days at most.
3. If we need more time, we tell you before the deadline, with the reasons; the answer will arrive no later than 5 business days after that.

Claims (correcting, updating, deleting or revoking)

1. If the claim is incomplete, we ask you for what is missing within 5 days. If 2 months pass without you completing it, we consider it withdrawn.
2. Once the claim is complete, within 2 business days we tag your data as “claim in progress” until it is resolved.
3. We answer within 15 business days at most. If we need more time, we tell you before the deadline, with the reasons; the answer will arrive no later than 8 business days after that.

Before complaining to the Superintendence of Industry and Commerce (www.sic.gov.co), the law requires you to first submit the inquiry or claim to us. The company's legal representative is responsible for handling these requests.

13Our commitments

• Guarantee the exercise of your rights at all times.
• Request and keep proof of your authorization, and tell you what we use your data for.
• Keep the information secure, accurate and up to date, and correct it when needed.
• Require our providers to respect the security and confidentiality of the data.
• Notify the Superintendence of Industry and Commerce if a security incident affects the data.

14Effective date and changes

This policy is effective from 2026-11-08. If we change it materially, we will publish the new version here with its date and, where the law requires it, notify you before applying it and ask for a new authorization.